Get in Touch with Mad Casino

Player support

Live chat opens twenty-four hours a day, every day of the year. The chat icon sits in the bottom-right corner of every page once an account is signed in. Average pickup over the last thirty days was 41 seconds and first-contact resolution sat at 87%. UK-specific queries, including GBP payments, KYC documents and self-exclusion, route to the UK-based support team rather than to off-shored tier-one.

For non-urgent questions outside chat hours, email support@madcasinoofficial.vip. Tier-two queries resolve inside four hours during working hours, eight hours overnight.

Editorial inbox

For questions about a published review, a request for a correction, or a press enquiry, email editorial@madcasinoofficial.vip. Response time is typically one to three working days. The editorial team does not respond to player-account questions through this address, those must route through player support.

Complaints and dispute resolution

A formal complaint follows three steps. First, raise the issue with player support in live chat or via the support email. If the response does not resolve the issue, request escalation to the complaints manager by replying to the same thread. If the complaint remains unresolved after the internal escalation, an external dispute can be opened with the Independent Betting Adjudication Service, the recognised alternative dispute resolution body for the UK gambling market.

Postal and registered office

The brand is operated by an EU-domiciled corporate entity. The registered office address is available on request through the editorial inbox for purposes related to dispute resolution, regulatory enquiries or service of legal process. Player correspondence does not need a postal address and should not be sent by post.